Cancellation policy

Subscribe & Save: cancellation policy

How it works

Your first filter cartridge comes in the box with your HYDRÉ. If you choose Subscribe & Save, a fresh replacement cartridge ships automatically every 2 months after that. You're not charged for refills until the first one ships.

• Filter refill: $29 AUD every 2 months

• Filter + aroma refill: $40 AUD every 2 months

• Double subscription (two heads): 2 cartridges every 2 months, billed at 2 × the refill price

Shipping is always included.

Skip, pause or cancel anytime

You can skip a delivery, pause, or cancel your subscription at any time, with no cancellation fee and no minimum number of orders. To make a change, email hello@lovehydre.com with your order number, or use the manage subscription link in your order emails where available.

To stop the next refill, cancel or skip before its billing date. Changes made after a refill has been charged apply from the following delivery.

Refills already dispatched

Refills are final sale once dispatched, for hygiene reasons. If a refill arrives faulty or damaged, contact us within 14 days of delivery with photos and we'll replace it free of charge.

Price changes

If the price of your subscription changes, we'll email you before your next billing date. You can cancel before then at no cost.

Failed payments

If a payment fails, we'll email you so you can update your details. If it isn't resolved, the subscription is paused until it is.

Your rights

Nothing in this policy limits any rights you have under the Australian Consumer Law.

Questions? hello@lovehydre.com